INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

When you buy a product online, whether you receive exactly what you see in the picture can depend.

while sellers aim to provide images that accurately represent their products, differences can occur. It’s always a good idea to check descriptions, reviews, and seller policies to set the right expectations.

Where can I view my sales receipt?

After completing a purchase, you can easily access your sales receipt in a couple of ways:

  1. Email Confirmation: Immediately after your purchase, we send a detailed confirmation email which includes your sales receipt. Please check the inbox (and sometimes the spam folder) of the email address you provided during checkout.

  2. My Account: If you have created an account with us, you can view all your past sales receipts under the "My Orders" or "Purchase History" section. Simply log in to your account, navigate to the appropriate section, and select the order you're interested in to view its details, including the sales receipt.

Should you have any issues accessing your sales receipt, or if you haven't received your email confirmation within a few hours of purchase, please don't hesitate to contact our customer support team. We're here to help ensure your shopping experience is as smooth and enjoyable as possible!

How can I return an item?

We strive to ensure that you are completely satisfied with your purchases. If for any reason you need to return an item, we've made the process as simple and hassle-free as possible.

  1. Initiate a Return: Log in to your account and navigate to "My Orders" or "Purchase History." Find the order containing the item you wish to return and select the "Return Items" option. If you checked out as a guest, you can initiate a return by visiting our "Returns Center" page and entering your order number and email address.

  2. Fill Out the Return Form: Once you've initiated the return, you'll be prompted to fill out a brief form indicating the item(s) you're returning and the reason for the return. This helps us process your return more efficiently and improve our services.

  3. Print the Return Label: After submitting the return form, you'll receive a return authorization and a prepaid shipping label. Print the label and affix it to your return package. Make sure the item is in its original condition, unused, and includes all original packaging and accessories.

  4. Drop Off the Package: Take your package to the nearest drop-off location specified by the shipping carrier indicated on your return label.

  5. Receive Your Refund: Once we receive and inspect the returned item(s), we'll process your refund. Refunds are typically issued to the original payment method within a certain number of days, depending on your bank's policies. We'll notify you via email once your refund has been processed.

Please Note: The return period and conditions may vary depending on the type of product. Certain items may be subject to restocking fees or might not be eligible for return. We recommend reviewing our detailed return policy  for specific information regarding your item.

Should you require any assistance or have questions about your return, please contact our customer support team. We're here to ensure your return process is smooth and convenient.

Will you restock items indicated as “out of stock?”

Certainly! We often restock popular out-of-stock items. You can sign up for stock alerts on the product page to be notified via email when items are back in stock. Additionally, checking our website regularly or contacting customer service can provide you with updates on item availability. However, please note that some items may be limited in quantity or discontinued.

Where can I ship my order?

We ship orders both domestically and internationally, offering a variety of shipping options to accommodate your needs.

 
 
 
 
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